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  1. Stripping the "+" char. off of dialed string

    Yes the [3][8][5] is not needed... Must have had a minor brain fart or something.... Thanks again for the help!
  2. Stripping the "+" char. off of dialed string

    Thanks... Here is the way I ended up taking care of this.... The code you sent worked perfectly.... But to allow for dial rules in the trunks to work more universally, made the following change to strip the "+" and replace with 00 (standard international dial prefix.. Then in the...
  3. Stripping the "+" char. off of dialed string

    We are using Elastix with Nokia SIP clients (e71, e90, etc.), and are facing a challenge to get things working correctly. When users dial from their phonebook, they are sending numbers in +NNNXXXXXXX format (including the "+"). Stripping off the country code, adding a leading 0, etc is not...
  4. Special charactars, UTF(

    Can anyone on the elastix team let me know where to look to make elastix, expecially the call center module store data correctly when using special charactars (like ?
  5. Cant get the Call center to see my queues

    Just for a test, try using a 5000 for queue number. Also after applying that change, check to see that asterisk itself is seeing the queue. queue show 5000
  6. Yupee!! Got everything (almost) to work

    Give me a couple days to wrinkle out som bugs... and will post it here...
  7. Yupee!! Got everything (almost) to work

    We use utf8 here.. The db is already set to utf8 locale returns [root@callcenter ~]# locale LANG=en_US.UTF-8 LC_CTYPE="en_US.UTF-8" LC_NUMERIC="en_US.UTF-8" LC_TIME="en_US.UTF-8" LC_COLLATE="en_US.UTF-8" LC_MONETARY="en_US.UTF-8" LC_MESSAGES="en_US.UTF-8" LC_PAPER="en_US.UTF-8"...
  8. freepbx display name don't display correct!

    Our developer looked through the code, and we can not figure out how to make elastix (especially the call center module), handle utf8 correctly. IT seams elastix uses a couple of differant ways to connect to mysql... We would need to find out where we can at the connection level, tell the...
  9. Yupee!! Got everything (almost) to work

    New problems have come up, do you have anyone who can help with these last issues?
  10. callcenter prb

    Sadly, we have gotten almost everything to work, but now under load testing (5 agents at same time). And we have serious problems. We have gotten calls to be orignated, forms to be saved. But when there are more than one agents, things start to go bad. Agents stop getting calls, their...
  11. Yupee!! Got everything (almost) to work

    Ok, after battling the code, and learning Spanish :P , we have gotten everything working for a set up with 30 call agents, form with 24 questions, and processing uploaded call lists of 5500 calls, each with 10 uploaded parameters other than phone number. Needed to make quite a few changes to...
  12. Cant get the Call center to see my queues

    hmmm.. Havent had that problem... The queues are set up through the elastix web UI? and have agents assigned with the A Prefix? What numbers did you use for the queues..?
  13. freepbx display name don't display correct!

    We are having the same problem with croatian... It looks like the db utils and classes used do not support utf8 does anyone know how to fix this ?
  14. DIaler

    You do not have an agent logged in. This could be: - No agent logged in to the web interface. - The agent isnt indicated as a static agent in the queue set up (with "A" in front. Is the agent logged into the web interface, and are they getting hold music on their phone?
  15. Cant get the Call center to see my queues

    actually, dont even need this hack... Problem is the slightly counter intuitive way you have to select call hours... When you select the date and time for start and stop of the campaign, the times you selected are NOT for the start day and end day, rather for any day the campaign is...
  16. Trunks in Call center

    When selecting trunks to be used for outbound calls, there are a few problems: 1) The database field for storing the trunk string is limited to 16 charactars. If using an H323 or other custom trunk, this may be too short. 2) The application adds to the end of the trunk string the number to...
  17. Call Center dialer problem

    This has something to do with the time settings of the campaign. We did a work around to make it work.... Please see this post. Here
  18. Cant get the Call center to see my queues

    This looks like it is not seeing your campaign. We have the same problem, and it has something to do with the time (not date) part of the code.... in DialerProcess.class.php we changed (hacked actually, so we are trying to find out the real fix) the database query to look like this...
  19. Problems with CallCenter 1.1.1

    Has anyone gotten this to work? Or is this module vaporware?
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