One of the many features of Elastix, as part of a Unified Communications solution, is the integration with the 3CX Click to Call extension for Chrome. This plugin enables you to save time and enjoy a fully integrated communication within your browser, in this case Chrome. With just a click of the mouse you can dial phone numbers directly from a web site, email or contact list trough the desktop client or the web client. Read more
As part of the new features added into the latest version of Elastix powered by 3CX, you can find the 3CX Web Client. With this web client users can manage their calls, transfer calls, elevate a call to a conference and to initiate a web conference using the WebRTC technology on a single and modern user interface. The Web Client is optimized for open standard browsers such as Google Chrome, Mozilla Firefox or Microsoft Edge. Read more
Running FreePBX® ? Want to gear up your PBX and switch to Elastix 5? With Elastix you get integrated video conferencing, unified communications and much needed bulletproof security – FREE of charge! Read more
Most of modern IP Phones have a built in switch which allow to integrate endpoints and connect a workstation via the PC port on the IP Phone without the need of an extra port as well as minimize the cabling. Using the built in switch along with VLAN Tagging can integrate the endpoints in the current network while still separating the Voice network from the Data network. A workstation can be connected in the default or different VLAN. In the 3CX Management Console you can apply priority options (and matching switch configuration) to the LAN/WAN port and/or PC port in order to instruct the switch to handle real time traffic, such as RTP (voice) over the normal network traffic. Read more
In sales, the term CRM (Customer Relationship Management) is very common, it’s a vital tool for most enterprises that allows sales executives and tech support follow up and open a client record and call history, which help to achieve improved productivity and to offer an enhanced customer experience, increase sales and retain customers, everything in one place. In a nutshell, with a CRM businesses can handle, administrate and give customer service. What’s more, with a CRM we can know which accounts are the most valuable for the company. Read more
After months of development, the stable version of Debian 9 Stretch was finally released on June 17th.
Some users started facing problems at the moment to install Elastix on Debian 9 due to a dependency error. There’s a simple reason, the repository was created thinking on Debian 8 Jessie and not Debian 9. Some dependencies needed to install the telephony engine powered by 3CX are present in Jessie Main repo but not in the new Stretch repo.
Been thinking about trying out Elastix 5? With our new PBX deployment wizard, there’s no excuse not to!
With PBX Express, you can try out the newest version of Elastix and have a fully configured PBX up and running in your own cloud account in no time at all. The wizard works by asking you a few essential questions to generate your basic configuration, and then fires up an instance in one of the supported cloud providers. You can then login to the management console to customize your PBX settings.
In the previous chapters we analyzed in detail and compared the specifics of on-premise PBX solutions and cloud-based systems.
PBX in the Cloud
With Cloud solutions, the PBX software resides outside the company and is hosted at a data center or hosting provider. The PBX is thus installed in a remote location and communicates with VoIP phones within the Company and with the public phone network via Internet. In this case every call to the public phone network normally goes through the company’s Internet connectivity. The data connectivity in the company is therefore a key factor in the choice.