The training events, certification course and webinars have long been a hit with partners of 3CX and over the past year we’ve held more than ever before. As Elastix 5 is powered by 3CX and staying true to our commitment to helping partners better their business and boost their profits, we have recently restructured our certification program to now include an intermediate level.
Most of the world’s business is made up of small and medium-sized enterprises, that is, companies with fewer than 250 employees. Included in the SME denomination are the so-called micro-enterprises with less than 10 workers, small enterprises with less than 50 workers and medium-sized enterprises that can reach up to 150 employees.
One of the basic pillars for excellent communication and customer service in your business is trough a good Contact Center.
The Unified Communications solutions in PRO edition of Elastix 5 includes a Call Center module that does almost everything. Callers are automatically identified and routed to the first available agent and linked to a customer record which pops-up on the screen and are logged as call records in the CRM package.
So you’ve decided to switch to Elastix 5 and take advantage of the new advanced Unified Communications features such as integrated softphones, smartphone clients for Android and iOS, integrated WebRTC web conferencing and more. BUT you don’t want to lose your PSTN Card Gateway in the mean time? Read more
As part of the blog post series talking about new features in Elastix 5 Beta and the news concerning the change of telephony engine from Asterisk to 3CX, in this second post we will talk about:
- Management console (phone provisioning and firmware update)
As you have probably heard, Elastix is now part of the 3CX family. Up until now, we have heard and read a lot of positive comments and others not-so positive. However, I felt it is important to provide our perspective on the matter.
PaloSanto Solutions, creator of Elastix, had been looking to shift strategic direction towards Cloud PBX and Call Center offerings for quite some time. Over the past few months, we have held discussions with several companies interested in continuing the Elastix on-premise offering while supporting our current partners at the same time. None of the major industry players who today criticize the Elastix/3CX deal, was interested in keeping the Elastix offering. Read more
To ease migration to Elastix 5, we have developed an easy online elastix converter tool that will take a Elastix 2.5 or 4 backup and convert it to a file that can be restored on Elastix 5. Backup your old version of Elastix, upload it at https://converter.elastix.org, wait for the output and specify this file when installing Elastix 5. Read the step-by-step guide here.