Call Center 1.5-4.2 – Changelog

Call Center 1.5-4.2 (September 13 2011) ----------------------------------------------------------------------------------- - Dialer (ECCP): extended "transfercall" request to work with calls connected to an agent that were not tracked by the dialer. - Dialer (ECCP): fixed bug in which a transfer request of an incoming campaign call into an outgoing campaign queue results in a new incoming agentlinked message. - [...]

By |January 13th, 2016|Comments Off on Call Center 1.5-4.2 – Changelog

Call Center 1.6 – Changelog

Call Center 1.6 (October 17 2011) ----------------------------------------------------------------------------------- - Agent Console: complete rewrite. This version of the Call Center module has a completely rewritten Agent Console based on the Elastix CallCenter Protocol (ECCP). This rewrite is intended to showcase the capabilities of ECCP and become the reference implementation for an ECCP client. Some highlights of the rewrite: [...]

By |January 13th, 2016|Comments Off on Call Center 1.6 – Changelog

Call Center 2.2.0-6 – changelog

Call Center 2.2.0-6 (February 18 2014) ----------------------------------------------------------------------------------- - CHANGED: Agent Console, Campaign Monitoring, Agent Monitoring: the Elastix framework sends an error in a JSON response if a rawmode request is made with an invalid/expired session. Check for this response and alert/redirect to Elastix login page if received. SVN Rev[6483] - FIXED: Hold Time: fix construction of [...]

By |January 12th, 2016|Comments Off on Call Center 2.2.0-6 – changelog

Call Center 2.2.0-7 – changelog

Call Center 2.2.0-7 (September 19 2014) ----------------------------------------------------------------------------------- - CHANGED: Dialer (ECCP): create new request getmultipleagentstatus. This request allows for a report of agent status for a group of agents at once. This cuts down again on the number of ECCP requests required for the Agent Monitoring report. Part of the fix for Elastix bug #1820. SVN [...]

By |January 12th, 2016|Comments Off on Call Center 2.2.0-7 – changelog

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