Elastix was the first distribution to include an Open Source Call Center module with a predictive dialer. This module can be installed from the same web-based Elastix interface through a module loader.

Current version: 1.5-3.2

The call center module can handle incoming and outgoing campaigns. Some of its features are:

• Open Source Predictive dialer
• Support for Do-Not-Call List
• Support for incoming and outgoing campaigns
• Forms can be associated to a campaign and designed through an Web wizard
• A "script" can be associated to a campaign
• Agent console
• Support for various types of breaks
• Advanced Reports
• Integration with CRM (Based on Web Service)
• Support for connection to data bases:
• - Oracle
  - MS SQL
  - Mysql
  - Postgresql

Outgoing Campaign

• Generates calls from a telephone list
• Calls are assigned to agents to interconnect them with the clients
• The predictive dialer generates calls trying efficiently as possible
• The agent receives the user information and registers it in the database through forms
• The information can be exported to spreadsheets

Inbound Campaign

• The Call Center module receives calls and assigns them to agents through queues.
• Information of clients can be included in the database to know who’s calling and give a better service to the client.

Download the Call Center manual here - English version

Download the Call Center manual here - French version

Download the Call Center manual here - Spanish version

Reports

• Break report
• Call detail report
• Calls by hour report
• Calls by agent report
• Stand by time report
• Login – Logout report
• Inbound Calls
• Agent monitoring
• Call inbound monitoring
• Agent information
• Agent total connection time report
• Report of trunk usage by hour and day

Download our Report Description here

"REQUEST A FEATURE"

New Features are always been added to the Elastix Call Center Module. Our development team works every day creating and testing new requirements of the market. Your comments are always welcome and reviewed by the Elastix Project Team.

To request a new feature just write to: