| New Elastix product oriented towards Call Centers?! |
|
As you may remember, together with Elastix 1.0 we launched the first version of our Call Center module. This is an innovative module that allows for campaign management for inbound and outbound traffic. It also includes a predictive dialer licensed entirely under GPL. Som people believe this is the best, most usable Open Source Call Center project to date!! Now, a few days ago some people have asked us why we have launched the Call Center functionality as a post-install plug-in module instead of including it directly in the Elastix ISO? This way, the Call Center functions would be ready to use out of the box. This new version of "Elastix Call Center Edition" ISO could also include improvements for some call center business processes as well as specific patches to Asterisk or any other development that would be useful for your businesses.
However, this would mean to maintain two different versions of Elastix: the regular version, and the Call Center version. We are still thinking which path to take. However, as always, you would be the ones deciding. So please let us know your opinion.
|



Search
392 users online
Comments
RSS feed for comments to this post.