|New features and improvements for users of the Contract System|
The company is dedicated to control and supervise all sales contracts and transactions between the general public and the Dominican Republic government.
General office of Public Contracts (DGCP) Dominican Republic
Case proposed by
Aiatek (Elastix Gold Reseller)
The Institution acquired a new building to transfer their operations. They didn’t have any kind of communication infrastructure or IP PBX.
They needed an IP PBX to make inbound and outbound calls. In addition, with the IP PBX, they can control their used minutes, monthly assignment of minutes to some employees for cell phone and long distance calls.
Description of the implementation
The implementation was configured with an Elastix Unified Communications Server with all of their features and components. One of these components is the integration between a2billing and Elastix, this allows the automatic assignment of minutes per month to authorized persons.
Number of concurrent calls
200 concurrent calls
Number of users
The amount of users with IP phones are 70 and 15 users use Softphone with X-lite, all with SIP technology.
The server uses two digital T1 lines each one with 24 channels and a SIP trunk line with 24 additional channels.
Principal features of the implementation
- Unify instant messaging
We developed a program (AGI) to capture the different options of the callers when they navigate in the IVR, this is useful for the agents who receive calls to know specific selections of the callers and increase the level of attention.
USD$35,000 American Dollars
Elastix fit like a suite for all the requirement of the client because all their needs and some additional needs of the institution where covered and satisfied.
The suppliers of the state felt an important improvement on the quality service due to the high availability of the institution now.
The client recovered their investment after 11 months of the installation of all the project.
Elastix is a high quality product with unimaginable benefits and functionalities. The institution could gain all of its features at a lower cost and at the same time could have a fast ROI.
"Elastix is an easily operated and managed communicating system, with clean graphic user interface and rich features.Through long-term and practical use, it is a stable, reliable and dependable communicating system. We are deeply satisfied with Elastix."
-- Hongzhen Wang