Thanks again for that great piece of software(should I say piece of art...). I need help to accomplish the following:
We use what we call VIP clients. These clients are assigned to salesperson. When they call us, we match their phone number to an associate extension, the extension of the salesperson so that instead of talking to the attendant or going trought the IVR, they are sent directly to their associated salesperson. I know that I could put that setup in place by creating inbound routes for every number but that would create to much inbound route. Is there a way to create a database, use CID lookup and match the result to the associate phone number?
Customer, Phone, Salesperson
M. Jones, 4501111111, 1403
If that customer call, it will be redirected to 1403.
Thanks again for all your help.