Hello all,

I just wanted to know if there was a way a caller can enter PIN number before the call was connected to a queue/ringgroup.

I'm afraid I don't know anything about behinds the scenes in Asterisk - I know there will be a way of using the Misc Destinations option, but wouldn't know where to start.

Is this something anyway has done or can help me in anyway?

Thanks!

Before going into the queue, does the call comes from an IVR?

Hello,

Thanks for your reply - yes it is coming from an IVR first.

Basically, an incoming call hits an IVR, then after pressing one, I want it to ask for a code before connecting onto a ring group or queue.

Thanks!

What I would do is the following:

1) Create a misc destination, and set on the dial box the following: *001#

2) Go to my IVR, and for option 1, instead of choosing the queue, I would choose the previous created misc destination

3) Edit /etc/asterisk/extensions_custom.conf
[from-internal-custom]
exten => 1234,1,Playback(demo-congrats) ; extensions can dial 1234
exten => 1234,2,Hangup()
exten => h,1,Hangup()
include => agentlogin
include => conferences
include => calendar-event
include => weather-wakeup
exten => *001#,1,Authenticate(007)
exten => *001#,n,Goto(ext-queues,503,1)

4) Execute:
asterisk -rx "module reload"

Where 007 will be the password, and 503 represents the queue number

jgutierrez,

Thank you very much! I will give this a try and report back

This works perfectly! Thank you very much!

My next question is, can I have more than one code for the same queue? Not an issue if not, just be very handy.

Thanks so much once again!