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call center supervisor with restrictions
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TOPIC: call center supervisor with restrictions
#96053
call center supervisor with restrictions 1 Year, 3 Months ago Karma: 8
Hi there

I want to know if this is achievable:

1)I want to have a big server with elastix call center installed and with the ability to have different agents and diferent queues working at the same time.

2) I want to have few users with supervisor privileges (to see ONLY certain queues and certain agents). Example:
supervisor CAMPAIGN A, can only see reports, agents and queues of the campaign A.
supervisor CAMPAIGN B, can only see reports, agents and queues of the campaign B.
supervisor CAMPAIGN C, can only see reports, agents and queues of the campaign C.
supervisor CAMPAIGN D, can only see reports, agents and queues of the campaign D.

Waiting for your comments

David Medina
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#96225
Re: call center supervisor with restrictions 1 Year, 3 Months ago Karma: 209
That can be done, but it will require validations an customizations on the callcenter module (I don't know which file to edit, I would need to checkk all files on reports module).
Another option, is that you request it to sales@palosanto.com asking for such customization.
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jgutierrez
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#96306
Re: call center supervisor with restrictions 1 Year, 3 Months ago Karma: 8
Thanks for your reply

I hope you can find the info about this.

I will send an email to palosanto asking for the cost of this customization too.


Thanks

David Medina
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#97529
Re:call center supervisor with restrictions 1 Year, 2 Months ago Karma: 0
Another way would be the implementation of an external software like the one from Links hidden for unregistered users. Login or register Here. It has the advantage that it really lets you configure every little detail the way you want it.
That separation of campaigns by supervisors is pretty standard, though.
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