Every thing seems to be good untel login into the agent console, when I enter my agent password there are no calls No active and in the timer is always 00:00:00
Please help me it is really urgent
I followed the steps in the Manual.

You can see the steps I have followed in the attached file .
Pleeeeeeeeeeeeaassee help me

I will recommend you the following things:

1. Create a trunk that doesn´t have a predenifined feature code.
2. Set the AMI session duration to 0
3. Paste the output of:
asterisk -rx "sip show peers"
asterisk -rx "queue show ##" ; ## must be replaced with your queue number
asterisk -rx "agent show online"
4. Paste the output from the log file
/opt/elastid/dialer/dialerd.log
5. Follow the video guide found at
www.elastix.org/component/option,com_fir...mitstart,20/lang,es/

I have a static IP adress which is 192.168.1.200.

asterisk -rx "sip show peers"

Name/username Host Dyn Nat ACL Port Status

Justvoip 192.168.1.200 5060 OK(1 ms)

6017/6017 192.168.1.9 D N A 5060 OK(3 ms)

4008 (Unspecified) D N A 0 UNKNOWN

4007/4007 192.168.1.9 D N A 1364 OK(55 ms)

4005/4005 192.168.1.9 D N A 27662 OK(102 ms)

5 sip peers [Monitored : 4 online, 1 offline Unmonitored : 0 online, 0 offline]


asterisk -rx "queue show 1234"

1234 has 0 calls(max 23) in 'leastrecent' strategy (0s holdtime), W:0,

C:0, A:0, SL:0.0% whith 0s

Members

Agent/6666 (Unavailable) has taken no calls yet

Agent/6017 (Not in use) has taken no calls yet

No callers


asterisk -rx "agent show online"

6017 (A6017) logged in on SIP/6017-08427c68 is idle (musiconhold is 'default')

1 agent on line



For today the /opt/elastid/dialer/dialerd.log is empty.



Please help Me..

Why ther is no one to help me I can't find any solution I can't progress in my project .

Pllllllllllllllllllllleeeeeeeeeeeeeeeeaasssssssssssssseee helppp

I told you to use another queue, NOT 1234, as well, the file is NOT /opt/elastid/dialer/dialerd.log
it is /opt/elastix/dialer/dialerd.log
Make sure that on the callcenter configuration tab, you have checked the following item:
"Enable dialer debug"
Then click on the "save" button

I have changed the queue bu the same problem.

Is there any other solution?

Yes,
1. Follow my recommendations on the previous post (enable dialer debug), and paste the dialerd.log output.
2. Are you sure, that you are setting correctly the start/end date/time?
3. Have you followed the video tutorial that I recommended you?

can you please give me your pesronnel adress mail?

can you call your friends 3001 without using the call center module?
what is the schedule of the campaign?
what is the trunk used ?
how much is the completed calls? does the csv file contains something
in reports->call details, do you see the leads?
need to see the log

1.this is the out put of dialerd.log



2. Are you sure, that you are setting correctly the start/end date/time?

>> yes I am sure

3. Have you followed the video tutorial that I recommended you?

>>Yess I do.

I would like to tell you that I am installing elastix on a virtual machine can this cause a problem???