jgutierrez wrote:
take a look at this post:

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hi is there any way to forward all the calls to the IVR skipping all the agents in the queue?

Actually i want to setup outbound ivr, i want elastix callcenter to dial the number and just forward the calls to ivr.


Thanks in advance.

how can i do this on call center 2.0 ?

Nearly all functions are different path or files.

Hi,

i prety new to the forum and still trying to find my self around.

since agentcallback function is gone is there any way to login agents?
i had googled a lot but havent found anyworking solution so far.


also when a cvs file is created and have Greek characters there is no way to see them no matter what code page i use to review them, so is there any trick here??

thanks

hi everyone

thanks for this useful thread.
i have a problem in broadcast message. according page1 of this thread i done like this:

extension_custom.conf
----------------------
[from-internal-custom]
exten => 1234,1,Playback(custom/message) ; extensions can dial 1234
exten => 1234,2,Hangup()
exten => h,1,Hangup()
include => agentlogin
include => conferences
include => calendar-event
include => weather-wakeup
include => automatic-message

[agentlogin]
exten => _*8888.,1,Set(AGENTNUMBER=${EXTEN:5})
exten => _*8888.,n,NoOp(AgentNumber is ${AGENTNUMBER})
exten => _*8888.,n,AgentLogin(${AGENTNUMBER})
exten => _*8888.,n,Hangup()

[calendar-event]
exten => _*7899,1,Answer
exten => _*7899,2,Playback(${FILE_CALL})
exten => _*7899,3,Wait(2)
exten => _*7899,4,Hangup()

[weather-wakeup]
exten => *61,1,Answer
exten => *61,2,AGI(nv-weather.php)
exten => *61,3,Hangup
exten => *62,1,Answer
exten => *62,2,AGI(wakeup.php)
exten => *62,3,Hangup

[automatic-message]
exten => 504,1,Answer
exten => 504,n,Playback(custom/message)
exten => 504,n,Hangup

[mm-announce]
exten => 9999,1,Set(CALLERID(name)="MMGETOUT")
exten => 9999,n,Answer
exten => 9999,n,Playback(conf-will-end-in)
exten => 9999,n,Playback(digits/5)
exten => 9999,n,Playback(minutes)
exten => 9999,n,Hangup


create a queue and outbound campaign with from-internal-custom
after running softphone it start call numbers but it play goodbye record. i dont know why it played goodbye while i put a message name message in custom folder. what should i do?thanks in advance

Paste the CLI output (asterisk -r) to see what is going on...
The reason why that is happoening to you, is because you are tryin to connect to a non valid context or extension.

hi

my asterisk -rvvv is like this. otherwise on my softphone shows this phrase:

Anonymous@anonymous.invalid


-- Executing [*88885551@from-internal:1] Set("SIP/504-00000002", "AGENTNUMBER=5551") in new stack
-- Executing [*88885551@from-internal:2] NoOp("SIP/504-00000002", "AgentNumber is 5551") in new stack
-- Executing [*88885551@from-internal:3] AgentLogin("SIP/504-00000002", "5551") in new stack
-- <SIP/504-00000002> Playing 'agent-loginok.gsm' (language 'en')
-- Started music on hold, class 'default', on SIP/504-00000002
== Agent '5551' logged in (format ulaw/ulaw)
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Remote UNIX connection
-- Remote UNIX connection disconnected
== Starting SIP/Quintum-00000003 at from-internal-custom,335,1 failed so falling back to exten 's'
== Starting SIP/Quintum-00000003 at from-internal-custom,s,1 still failed so falling back to context 'default'
-- Executing [s@default:1] Playback("SIP/Quintum-00000003", "vm-goodbye") in new stack
-- <SIP/Quintum-00000003> Playing 'vm-goodbye.gsm' (language 'en')
-- Executing [s@default:2] Macro("SIP/Quintum-00000003", "hangupcall") in new stack
-- Executing [s@macro-hangupcall:1] GotoIf("SIP/Quintum-00000003", "1?endmixmoncheck") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] NoOp("SIP/Quintum-00000003", "End of MIXMON check") in new stack
-- Executing [s@macro-hangupcall:10] GotoIf("SIP/Quintum-00000003", "1?nomeetmemon") in new stack
-- Goto (macro-hangupcall,s,15)
-- Executing [s@macro-hangupcall:15] NoOp("SIP/Quintum-00000003", "MEETME_RECORDINGFILE=") in new stack
-- Executing [s@macro-hangupcall:16] GotoIf("SIP/Quintum-00000003", "1?noautomon") in new stack
-- Goto (macro-hangupcall,s,18)
-- Executing [s@macro-hangupcall:18] NoOp("SIP/Quintum-00000003", "TOUCH_MONITOR_OUTPUT=") in new stack
-- Executing [s@macro-hangupcall:19] GotoIf("SIP/Quintum-00000003", "1?noautomon2") in new stack
-- Goto (macro-hangupcall,s,25)
-- Executing [s@macro-hangupcall:25] NoOp("SIP/Quintum-00000003", "MONITOR_FILENAME=") in new stack
-- Executing [s@macro-hangupcall:26] GotoIf("SIP/Quintum-00000003", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,29)
-- Executing [s@macro-hangupcall:29] GotoIf("SIP/Quintum-00000003", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,32)
-- Executing [s@macro-hangupcall:32] GotoIf("SIP/Quintum-00000003", "1?theend") in new stack
-- Goto (macro-hangupcall,s,34)
-- Executing [s@macro-hangupcall:34] Hangup("SIP/Quintum-00000003", "") in new stack
== Spawn extension (macro-hangupcall, s, 34) exited non-zero on 'SIP/Quintum-00000003' in macro 'hangupcall'
== Spawn extension (default, s, 2) exited non-zero on 'SIP/Quintum-00000003'
-- Executing [h@default:1] Macro("SIP/Quintum-00000003", "hangupcall,") in new stack
-- Executing [s@macro-hangupcall:1] GotoIf("SIP/Quintum-00000003", "1?endmixmoncheck") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] NoOp("SIP/Quintum-00000003", "End of MIXMON check") in new stack
-- Executing [s@macro-hangupcall:10] GotoIf("SIP/Quintum-00000003", "1?nomeetmemon") in new stack
-- Goto (macro-hangupcall,s,15)
-- Executing [s@macro-hangupcall:15] NoOp("SIP/Quintum-00000003", "MEETME_RECORDINGFILE=") in new stack
-- Executing [s@macro-hangupcall:16] GotoIf("SIP/Quintum-00000003", "1?noautomon") in new stack
-- Goto (macro-hangupcall,s,18)
-- Executing [s@macro-hangupcall:18] NoOp("SIP/Quintum-00000003", "TOUCH_MONITOR_OUTPUT=") in new stack
-- Executing [s@macro-hangupcall:19] GotoIf("SIP/Quintum-00000003", "1?noautomon2") in new stack
-- Goto (macro-hangupcall,s,25)
-- Executing [s@macro-hangupcall:25] NoOp("SIP/Quintum-00000003", "MONITOR_FILENAME=") in new stack
-- Executing [s@macro-hangupcall:26] GotoIf("SIP/Quintum-00000003", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,29)
-- Executing [s@macro-hangupcall:29] GotoIf("SIP/Quintum-00000003", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,32)
-- Executing [s@macro-hangupcall:32] GotoIf("SIP/Quintum-00000003", "1?theend") in new stack
-- Goto (macro-hangupcall,s,34)
-- Executing [s@macro-hangupcall:34] Hangup("SIP/Quintum-00000003", "") in new stack
== Spawn extension (macro-hangupcall, s, 34) exited non-zero on 'SIP/Quintum-00000003' in macro 'hangupcall'
== Spawn extension (default, h, 1) exited non-zero on 'SIP/Quintum-00000003'
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
== Starting SIP/Quintum-00000004 at from-internal-custom,335,1 failed so falling back to exten 's'
== Starting SIP/Quintum-00000004 at from-internal-custom,s,1 still failed so falling back to context 'default'
-- Executing [s@default:1] Playback("SIP/Quintum-00000004", "vm-goodbye") in new stack
-- <SIP/Quintum-00000004> Playing 'vm-goodbye.gsm' (language 'en')
-- Executing [s@default:2] Macro("SIP/Quintum-00000004", "hangupcall") in new stack
-- Executing [s@macro-hangupcall:1] GotoIf("SIP/Quintum-00000004", "1?endmixmoncheck") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] NoOp("SIP/Quintum-00000004", "End of MIXMON check") in new stack
-- Executing [s@macro-hangupcall:10] GotoIf("SIP/Quintum-00000004", "1?nomeetmemon") in new stack
-- Goto (macro-hangupcall,s,15)
-- Executing [s@macro-hangupcall:15] NoOp("SIP/Quintum-00000004", "MEETME_RECORDINGFILE=") in new stack
-- Executing [s@macro-hangupcall:16] GotoIf("SIP/Quintum-00000004", "1?noautomon") in new stack
-- Goto (macro-hangupcall,s,18)
-- Executing [s@macro-hangupcall:18] NoOp("SIP/Quintum-00000004", "TOUCH_MONITOR_OUTPUT=") in new stack
-- Executing [s@macro-hangupcall:19] GotoIf("SIP/Quintum-00000004", "1?noautomon2") in new stack
-- Goto (macro-hangupcall,s,25)
-- Executing [s@macro-hangupcall:25] NoOp("SIP/Quintum-00000004", "MONITOR_FILENAME=") in new stack
-- Executing [s@macro-hangupcall:26] GotoIf("SIP/Quintum-00000004", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,29)
-- Executing [s@macro-hangupcall:29] GotoIf("SIP/Quintum-00000004", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,32)
-- Executing [s@macro-hangupcall:32] GotoIf("SIP/Quintum-00000004", "1?theend") in new stack
-- Goto (macro-hangupcall,s,34)
-- Executing [s@macro-hangupcall:34] Hangup("SIP/Quintum-00000004", "") in new stack
== Spawn extension (macro-hangupcall, s, 34) exited non-zero on 'SIP/Quintum-00000004' in macro 'hangupcall'
== Spawn extension (default, s, 2) exited non-zero on 'SIP/Quintum-00000004'
-- Executing [h@default:1] Macro("SIP/Quintum-00000004", "hangupcall,") in new stack
-- Executing [s@macro-hangupcall:1] GotoIf("SIP/Quintum-00000004", "1?endmixmoncheck") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] NoOp("SIP/Quintum-00000004", "End of MIXMON check") in new stack
-- Executing [s@macro-hangupcall:10] GotoIf("SIP/Quintum-00000004", "1?nomeetmemon") in new stack
-- Goto (macro-hangupcall,s,15)
-- Executing [s@macro-hangupcall:15] NoOp("SIP/Quintum-00000004", "MEETME_RECORDINGFILE=") in new stack
-- Executing [s@macro-hangupcall:16] GotoIf("SIP/Quintum-00000004", "1?noautomon") in new stack
-- Goto (macro-hangupcall,s,18)
-- Executing [s@macro-hangupcall:18] NoOp("SIP/Quintum-00000004", "TOUCH_MONITOR_OUTPUT=") in new stack
-- Executing [s@macro-hangupcall:19] GotoIf("SIP/Quintum-00000004", "1?noautomon2") in new stack
-- Goto (macro-hangupcall,s,25)
-- Executing [s@macro-hangupcall:25] NoOp("SIP/Quintum-00000004", "MONITOR_FILENAME=") in new stack
-- Executing [s@macro-hangupcall:26] GotoIf("SIP/Quintum-00000004", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,29)
-- Executing [s@macro-hangupcall:29] GotoIf("SIP/Quintum-00000004", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,32)
-- Executing [s@macro-hangupcall:32] GotoIf("SIP/Quintum-00000004", "1?theend") in new stack
-- Goto (macro-hangupcall,s,34)
-- Executing [s@macro-hangupcall:34] Hangup("SIP/Quintum-00000004", "") in new stack
== Spawn extension (macro-hangupcall, s, 34) exited non-zero on 'SIP/Quintum-00000004' in macro 'hangupcall'
== Spawn extension (default, h, 1) exited non-zero on 'SIP/Quintum-00000004'
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
localhost*CLI>

anyone help? in past therad i have added my asterisk -r output.

You are placing an incorrect context on your outbound campaign, you are using from-internal-custom and it doesn't have any extension 335, that is why it just plays back: goodbye

thanks
i have changed 1234 with 335(queue number) with context from-internal-custom in capmpaign and it started dialling. but i dont know why it dial first number in a list. for example in a list with 5 number it dial two number random.

this is a report after finishing of campaign
Phone Status Call Agente Date & Time Duration(Seg) Uniqueid 1 Date Service_Interest General_Notes
9367116342 Failure kti2
9367116342 Failure kti3
9367116342 Failure kti4
9367116342 Failure kti6

it dialed kti and kti5 number and failed the others.

[from-internal-custom]
exten => 335,1,Playback(custom/message) ; extensions can dial 1234
exten => 335,2,Hangup()
exten => h,1,Hangup()
include => agentlogin
include => conferences
include => calendar-event
include => weather-wakeup
include => automatic-message

and this is my asterisk -rvvvvvvvvv log

== Parsing '/etc/asterisk/asterisk.conf': == Found
== Parsing '/etc/asterisk/extconfig.conf': == Found
Connected to Asterisk 1.8.5.0 currently running on localhost (pid = 23127)
Verbosity was 3 and is now 9
localhost*CLI>
localhost*CLI>
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
> Channel SIP/Quintum-00000034 was answered.
-- Executing [335@from-internal:1] Playback("SIP/Quintum-00000034", "custom/message") in new stack
-- <SIP/Quintum-00000034> Playing 'custom/message.slin' (language 'en')
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Got SIP response 503 "Service Unavailable" back from 192.168.6.33:5060
> Channel SIP/Quintum-00000035 was never answered.
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Got SIP response 503 "Service Unavailable" back from 192.168.6.33:5060
> Channel SIP/Quintum-00000036 was never answered.
-- Executing [335@from-internal:2] Hangup("SIP/Quintum-00000034", "") in new stack
== Spawn extension (from-internal, 335, 2) exited non-zero on 'SIP/Quintum-00000034'
-- Executing [h@from-internal:1] Macro("SIP/Quintum-00000034", "hangupcall") in new stack
-- Executing [s@macro-hangupcall:1] GotoIf("SIP/Quintum-00000034", "1?endmixmoncheck") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] NoOp("SIP/Quintum-00000034", "End of MIXMON check") in new stack
-- Executing [s@macro-hangupcall:10] GotoIf("SIP/Quintum-00000034", "1?nomeetmemon") in new stack
-- Goto (macro-hangupcall,s,15)
-- Executing [s@macro-hangupcall:15] NoOp("SIP/Quintum-00000034", "MEETME_RECORDINGFILE=") in new stack
-- Executing [s@macro-hangupcall:16] GotoIf("SIP/Quintum-00000034", "1?noautomon") in new stack
-- Goto (macro-hangupcall,s,18)
-- Executing [s@macro-hangupcall:18] NoOp("SIP/Quintum-00000034", "TOUCH_MONITOR_OUTPUT=") in new stack
-- Executing [s@macro-hangupcall:19] GotoIf("SIP/Quintum-00000034", "1?noautomon2") in new stack
-- Goto (macro-hangupcall,s,25)
-- Executing [s@macro-hangupcall:25] NoOp("SIP/Quintum-00000034", "MONITOR_FILENAME=") in new stack
-- Executing [s@macro-hangupcall:26] GotoIf("SIP/Quintum-00000034", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,29)
-- Executing [s@macro-hangupcall:29] GotoIf("SIP/Quintum-00000034", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,32)
-- Executing [s@macro-hangupcall:32] GotoIf("SIP/Quintum-00000034", "1?theend") in new stack
-- Goto (macro-hangupcall,s,34)
-- Executing [s@macro-hangupcall:34] Hangup("SIP/Quintum-00000034", "") in new stack
== Spawn extension (macro-hangupcall, s, 34) exited non-zero on 'SIP/Quintum-00000034' in macro 'hangupcall'
== Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/Quintum-00000034'
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Got SIP response 503 "Service Unavailable" back from 192.168.6.33:5060
> Channel SIP/Quintum-00000037 was never answered.
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
localhost*CLI>
> Channel SIP/Quintum-00000038 was answered.
-- Executing [335@from-internal:1] Playback("SIP/Quintum-00000038", "custom/message") in new stack
-- <SIP/Quintum-00000038> Playing 'custom/message.slin' (language 'en')
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Got SIP response 503 "Service Unavailable" back from 192.168.6.33:5060
> Channel SIP/Quintum-00000039 was never answered.
-- Executing [335@from-internal:2] Hangup("SIP/Quintum-00000038", "") in new stack
== Spawn extension (from-internal, 335, 2) exited non-zero on 'SIP/Quintum-00000038'
-- Executing [h@from-internal:1] Macro("SIP/Quintum-00000038", "hangupcall") in new stack
-- Executing [s@macro-hangupcall:1] GotoIf("SIP/Quintum-00000038", "1?endmixmoncheck") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] NoOp("SIP/Quintum-00000038", "End of MIXMON check") in new stack
-- Executing [s@macro-hangupcall:10] GotoIf("SIP/Quintum-00000038", "1?nomeetmemon") in new stack
-- Goto (macro-hangupcall,s,15)
-- Executing [s@macro-hangupcall:15] NoOp("SIP/Quintum-00000038", "MEETME_RECORDINGFILE=") in new stack
-- Executing [s@macro-hangupcall:16] GotoIf("SIP/Quintum-00000038", "1?noautomon") in new stack
-- Goto (macro-hangupcall,s,18)
-- Executing [s@macro-hangupcall:18] NoOp("SIP/Quintum-00000038", "TOUCH_MONITOR_OUTPUT=") in new stack
-- Executing [s@macro-hangupcall:19] GotoIf("SIP/Quintum-00000038", "1?noautomon2") in new stack
-- Goto (macro-hangupcall,s,25)
-- Executing [s@macro-hangupcall:25] NoOp("SIP/Quintum-00000038", "MONITOR_FILENAME=") in new stack
-- Executing [s@macro-hangupcall:26] GotoIf("SIP/Quintum-00000038", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,29)
-- Executing [s@macro-hangupcall:29] GotoIf("SIP/Quintum-00000038", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,32)
-- Executing [s@macro-hangupcall:32] GotoIf("SIP/Quintum-00000038", "1?theend") in new stack
-- Goto (macro-hangupcall,s,34)
-- Executing [s@macro-hangupcall:34] Hangup("SIP/Quintum-00000038", "") in new stack
== Spawn extension (macro-hangupcall, s, 34) exited non-zero on 'SIP/Quintum-00000038' in macro 'hangupcall'
== Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/Quintum-00000038'

dear jgutierrez

thanks for your kind of help. this problem related to line ports of quintum. i had 2 telephone line but all of line port of quintum was open and this cause of error 503 .
i opened port 1 and 2 and cloased the others in quintum