Elastix is a multi-functional tool that allows the integration of multiple available technologies, which is why thousands of integrators around the world use this platform for their IP telephony communications, fax, email and Call Center.

PaloSanto Solutions is constantly working on adding functionality and improving the solution as well as providing advanced manufacturer support for troubleshooting and resolving third-level bugs.

By applying Elastix manufacturer support, you add a backup layer to your solution that allows you to solve problems that might occur in their equipment during normal operation or outside of it.

Support Subscriptions

PaloSanto Solutions has designed a manufacturer support plans schema based on annual subscriptions that will provide coverage for your server. Take a look at the existing levels in the table below:

*The Initial response time in 8x5 time. On 24x7 time the initial response time is 4 hours.

Advantages of Manufacturer Support over other products

Comparison between a Subscription and regular Support Hours

Purchase an Elastix Support Subscription and complement your IP Telephony and Unified Communications Open Source System with direct assistance from the manufacturer.

Click here for Terms and Conditions.

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