bar top left
bar top right
left curve
right curve
Welcome, Guest
Go to bottom
Post Reply
Post New Topic
Page: 1
TOPIC: CALL CENTER
#42951
CALL CENTER 2 Years, 1 Month ago Karma: 0
I need some your help
now I get some problems with ACD.
suppose that I'm a agent, have 3 customers (A,B,C). while I'm making phone call with A&B, C calls for me.But C has priority is higher than A&B, so that C can't get into queue.I use X-lite, has 2 lines. I don't know what way I can know C's calling for me while 2 lines are busy and how to do I can interrupt A or B to execute a phone with C
Thank all
Enter code here   
Please note: although no board code and smiley buttons are shown, they are still usable.
lucky_pig
Fresh Boarder
Posts: 6
graphgraph
User Offline Click here to see the profile of this user
Reply Quote
 
Go to top
Post Reply
Post New Topic
Page: 1
Moderators: Bob, jgutierrez