The Elastix web interface does not show all recorded phone calls?!? Under "PBX" in "Monitoring", I notice some (if not all) outbound calls that I made on April 21 (not specifically this day--just showing an example)are missing in here, and I am able to see them in FreePBX. Please see attached images for screenshots. By the way, I set "always" to record calls on all extensions.

Is this a bug?? Does it only happen to outbound calls or both outbound and inbound??? I am running the latest stable Elastix 1.6 (64 bit) and upgraded FreePBX to the current latest version 2.7.0.2. I also did a "yum update" and "yum update elastix". Is this because I upgraded FreePBX? The reason I did the upgrade was because the FreePBX that comes with Elastix 1.6 does not have the recordings tab for me to have an alternative way to view each extensions' recorded calls.

This is my first Elastix box which I just installed last week and it's in testing stage. (I've read Elastix Without Tears) I was using trixbox CE 2.6 for about 6 months until it broke one day when I did the update packages through Webmin. I then came across Elastix and read a lot of positive comments about Elastix being more stable and has more features than trixbox. So I figured I should give it a try.

Sorry for being such a noob. If anyone knows what the cause is and how to fix it, please let me know. Thanks a million!

Hi.
Is this a bug?? Does it only happen to outbound calls or both outbound and inbound???

In my case, I set outgoing and inbound calls (always) and I think that I have no problem.

Hi danardf,

Thanks for taking the time to comment on my post. BTW, it's a clean install of Elastix. The missing calls I made are international. Could this be why? What else could explain my scenario.

Hmm.. Ok. that could seem like a bug.
Maybe the Elastix GUI could not display a phone number with more than N digits. (16 in your case).

Try to know, from how many digits the calls are recorded. And if it's true, report the bug into : bugs.elastix.org

Let me know.

Regards

It is actually 15 digits. Here's a bigger image of the screenshot in FreePBX GUI



What do you mean by "from how many digits the calls are recorded"? Do you mean the calls that are recorded in FreePBX GUI or in Elastix GUI?

I signed up two accounts on bugs.elastix.org and never received the password in the email that the system is supposed to send me. Maybe admin should look into this.

Thanks for all your help in advance, danardf!

It is actually 15 digits. Here's a bigger image of the screenshot in FreePBX GUI
Oups. yes, it was very small to read it. So 15.

What do you mean by "from how many digits the calls are recorded"? Do you mean the calls that are recorded in FreePBX GUI or in Elastix GUI?

It's possible that the monitoring module from Elastix display only the file until 13 or 14 digits!?

I signed up two accounts on bugs.elastix.org and never received the password in the email that the system is supposed to send me. Maybe admin should look into this.

There's lots of notification problems since some days. I sent a ticket to palosanto hosting. And today, I wait an answer.

Can you give me a wav file name from the astersik folder that's not displayed by the Elastix mointoring module?
Maybe this file format could be not include into the file code!?
There's lots of format into this code:

OUT-504-1207151691.420.wav
OUT504-20080402-133229-1207161149.873.wav
q7000-20080411-180242-1207954962.473.wav
..Etc

Maybe, your file created is does in another format than these files!

Let me know

Which asterisk folder? What is the path?

Every files are saved here:
/var/spool/asterisk/monitor

Here it is.