Hello -

I have a basic Elastix 1.6.2-7 system running. I have created a custom system recording by uploading a WAV file. The recording plays correctly, but I cannot edit it. I am attempting to edit it by dialing the feature code that I linked it to.

Scenario:

1.) I dial the feature code and enter the password.
2.) The recording plays and I am asked "To listen to it press 1 or to re-record it press * followed by #".
3.) I press * and all I get is silence.

Below is a view from the CLI when attempting this process.



Any help would be greatly appreciated! =D

I believe you heard, as you so rightly stated, Lady Alison saying :-

"To listen to it press 1 or to re-record it press * followed by #".

you chose to press * , my interpretation of what the lady said was that you should start speaking at that point in time (this would allow the system to so record your dulcet tones) , and that when you have delivered your message vocally that you should then press # to let the system know you were done. That you didn't hear anything does not surprise me. May I ask which part of the lady's advice did you misunderstand?

dicko

Thanks for the quick reply!

It isn't that I misunderstood the Allison's instructions. When pressing * to start the new recording, there is no "beep" tone. Also, I have attempted doing the recording after pressing *, then pressing # and nothing happens.

EDIT:

It just came to me to double check the permissions on the actual files and sure enough, the files that I uploaded were root:root; changing them to asterisk:asterisk has resolved this issue.

If you had used the web interface to upload it, then it would have been owned by asterisk:asterisk unless you changed the apache setup , if you did it any other way then you have found your answer, whatever permissions you gve it gave asterisk read but not write permission. My apologies for my sharp-ish answer, but your post was imprecise. Any way, Welcome here nsmith.


regards

dicko

p.s.
I deleted your duplicate post.

I actually did use the web interface to upload the WAV files, so I'm not sure what happened. As for my post, I'm not sure how it was imprecise; I gave as much detail about the process as I had. I didn't take your post as sharp-ish, but thank you. That is usually the reason I shy away from forums. It seems as though, in some forums, unless the user knows everything about everything, they receive a snide response. Again, thank you for the quick reply and my apologies for the dual post. Cheers! =D

Perhaps not imprecise but incomplete, you posted

1.) I dial the feature code and enter the password.
2.) The recording plays and I am asked "To listen to it press 1 or to re-record it press * followed by #".
3.) I press * and all I get is silence.

Maybe had you added something like:

4.) I recorded the message and then pressed # and nothing happened.

Then that might have been considered more complete/precise. What you actually posted would be exactly the behavior one would expect. Hence my original reply, you posted, I answered, I try to be precise, not "snide".

If you have a web server that uploads files with root ownership then I think you have another and FAR more serious problem, you should really check that in the /var/log/httpd/ssl_* files immediately.

dicko