Links hidden for unregistered users. Login or register Here. This module would work in both: Elastix 2.0 and 1.6

Here de changelog:

* Fix behavior of agent reporting to prevent mistaking no-agent case with DB error
* Merge new CallCenter reports into SVN:
- Agent Information: show summary of agent, first/last disconnection, and received incoming calls.
- Agents Monitoring: real-time status of agents per queue, with total login time and number of calls
- Trunks used per hour: Displays calls placed/answered/abandoned per
trunk over a specified time period.
- Agents connection type: displays summary or detail of agent
sessions, with percentage of agent session actually spent handling calls, per queue, over a specified time period.
- Incoming calls monitoring: real-time summary of incoming calls, grouped by queue and status.
* Dialer: Always save start_time when marking a call as ShortCall.
Should fix Elastix bug #262.
* Dialer: Remove per-queue counter of pending calls. This code is prone
to get out of sync with the actual count of pending calls. Instead, store queue in call structure and count pending calls that match a given queue.
* Dialer: Fix assumption that Link and Join events will always occur after the OriginateResponse event. This does not always hold for calls made through the dialplan (Local/XXX@from-internal). Should fix issue of some calls not being detected when using dialplan for campaigns.
* Dialer: An incoming call that is transferred should result in the agent being marked as idle in the database, instead of incorrectly keep displaying the information for the transferred call. Fixes Elastix bug #213.
* Dialer: rename a method to reflect context in which it is used.
* Agent Console: only build VTiger link if contact information for incoming call actually exists.
* Agent Console: fix case typo for reference to translated string
* Agent Console: tweak loading of language files to have English strings as fallback if no localized string is available
* Break Administrator: fix reference to nonexistent translation string.
Spotted and fixed by Jorge Gutierrez.
* Agents: detect and fail operation to add an agent if the agent already
exists. Should fix Elastix bug #209
* Agents: remove obsolete parameter from method call that references an undefined variable.
* Merge improvements to templates for Campaign Out by Franck Danard
* Display callerid as incoming number for incoming calls
* Add more missing strings and synchronize French translations
* Check that session variable is set before testing if not null.

Hello Rafael.

I have a question.

This version only work with Elastix 2.0 & 1.6, or maybe work with 1.5.2?

Great, cant wait to test it, we have 10 agents logged in all the time working on outgoing campaigns, great tool!!!

Will this work if FreePBX is upgraded to 2.6 or 2.7?

Hi, I just install the last version of Elastix and call center module and I've got a problem.. I can't add agents into it.. It says "Error when trying to insert an agent. Agent already exists".. Can you give a little help???
thanks

Oh.. just one more thing... it was workint with the other version....

Thanks

I have elastix 1.6-12 and i installed call_center_1.5-3.tar.gz and when i try to register and agent it said "Error when trying to insert an agent. Agent already exists" what i have to do to make this work.

this is the exact same thing is happening to me. I just installed it and i get the same results. I looked into MYSql and there's no records on the tables. and i can't find any answers anywhere on the forum.

i found out that there error comes from checking a variable that is an array instead.

on this file /var/www/html/modules/agents/libs/Agentes.class.php

// if (!is_null($this->getAgents($agent[0]))) { this is the original line, which i commented and replaced for the one below

if (count($this->getAgents($agent[0])) > 0) {
$this->errMsg = 'Agent already exists';
return FALSE;

This allows the agents to be created and they are written in the database. But for some reason more than 1 agents can b created since this info its written in the text files. Any comments about this might be helpful.

Thanks i install previous version and it's works so for lnow those implamentation i'm gonna be there, but in the future i'm gonna install new 1.5-3