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Elastix Forums :: Open Source Unified Communications Server
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Autodialer without agent callback?
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TOPIC: Autodialer without agent callback?
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Autodialer without agent callback? 1 Year, 11 Months ago Karma: 2
Hi,

I am trying to manage an inbound recovery campaign for outbound dialing.

I want to make use of Queue recording, etc. But I need the dialer to work such that the agents do not need to use the web portal or keep an open channel with the system.

I would prefer that they simply be fed calls based on the queue they are logged into.

Is there a solution for this?

Thanks!

Bill
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