User's Manual

Translations: es - it - pt

The User’s manual is included in the web interface for Elastix. This wiki is for the development of future versions.

System Menu

System Info

The System Info interface provides information about the current state of the hardware where the PBX resides. This section has two components: System Resources, and Hard Drives.

System Resources

Here there is a graph where the number of simultaneous calls are shown as well as the used resources such as memory and CPU usage with respect to time.

CPU Info: Shows the type of processor that is installed in the PBX
Uptime: The time elapsed since the PBX server was last restarted
CPU usage: CPU resources being used shown graphically
Memory usage: Main memory being used shown graphically
Swap usage: SWAP memory being used shown graphically

Hard Drives

In this section you will find a graph where the percentage of maximum storage space in the hard drive that has been used to date is shown.

Partition name: The name of the partition in the hard drive. Example:”hda2”
Capacity: The maximum storage capacity for the installed hard drive
Usage: The percentage of the maximum storage capacity of the hard drive that has been used already
Mount point: The name of the point in the filesystem where the partition is to be mounted

PBX Configuration

The “PBX Configuration” is based on the FreePBX software. For more information, please visit the following link: http://www.aussievoip.com/wiki/freePBX

User Management

The “User Management” option allows you to create and modify all users that will have access to the Elastix Web Interface. There are 3 types (or groups) of users as follows:

Administrator
Operator
Telephone User

Each one of these groups represents different levels of access to the Elastix Web Interfase. These levels are associated with a set of menus to which a given user will have access. The various access permissions to the menus are better illustrated in the following table:

Menu	Administrator	Operator	Telephone User
System
System Info	Yes	Yes	No
PBX Configuration	Yes	No	No
Network	Yes	No	No
User Management	Yes	No	No
Shutdown	Yes	No	No
Operator Panel
Flash Operator Panel	Yes	Yes	No
Voicemails
Asterisk Recording Interface	Yes	Yes	Yes
Fax
Virtual Fax List	Yes	Yes	No
New Virtual Fax	Yes	No	No
Reports
CDR Report	Yes	Yes	No
Channels Usage	Yes	Yes	No
Billing
Rates	Yes	No	No
Billing Report	Yes	No	No
Destination Distribution	Yes	No	No
Trunk Configuration	Yes	No	No
Extras
SugarCRM	Yes	Yes	Yes
Calling Cards	Yes	Yes	Yes
Downloads
Softphones	Yes	Yes	Yes
Fax Utilities	Yes	Yes	Yes

Shutdown

This option allows you to shutdown or restart the PBX. When you choose either option, the system will ask you to confirm the desire to execute it.

Operator Panel Menu

Operator Panel

The Operator Panel displays the Extensions, Queues and Trunks sections to monitor the usage of phone lines, extensions and queues. Each one of these elements is shown in different colors, each with its own meaning:

Yellow: Extension associated with a queue – see Figure 1.
Green: Extension or phone line available (not busy) – see Figure 1.
Red: Extension or phone line unavailable (busy) – see Figure 1.

In addition, each busy extension shows the external phone number or internal extension with which it is holding a conversation at the moment – see Extension 215 talking with Extension 217 in Figure 1.

Figure 1

When placing the mouse over a phone line in the Operator Panel, the line is highlighted as well as the extension that is currently using it – see Figure 2.

The Panel also allows users to execute actions by previously authenticating via password. This password is the same one that was configured initially for Elastix.

Figure 2

It is possible to transfer calls by clicking on the telephone icon displayed on the phone line through which a call was received, and dragging it towards the telephone icon of the extension to which we want to transfer the call – see Figure 3

Figure 3

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Voicemails Menu

Asterisk Recording Interface

For more information visit the Manufacturer Site at: www.littlejohnconsulting.com?q=ari

Fax Menu

Virtual Fax List

The “Fax” menu allows you to manage virtual fax devices. Through this interface, a virtual device that provides a fax signal can be created.

This device works with the IAX protocol so you will also have to configure an IAX extension in the freePBX interface before creating the virtual fax device.

The virtual fax device will get connected through the 127.0.0.1 IP because it resides in the PBX server. Also, it will get authenticated with the use of an “extension number” and an “IAX secret” just like a physical IAX device would. (NB: use only numbers for the IAX secret as it seems that letters are not supported by the virtual fax module yet)

Once the IAX extension has been configured in the freePBX interface and the virtual fax device has been created, the latter will try to establish a connection with the PBX server and be ready to receive faxes from that IAX extension.

When the virtual fax device receives a fax, it will send it to a pre-configured recipient via email. The recipient will receive the fax as a PDF attachment to an email message.

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New Virtual Fax

Remember: Before creating a new virtual fax device you must have configured the corresponding IAX extension from the freePBX interface.

The web form to create new virtual fax devices contains the following fields:

Virtual Fax Name: This is the Name that will be used to easily identify the device. Example: “Marketing Department Fax”
Destination Email: Email address for the user that will receive faxes in this virtual fax device
Fax Extension (IAX): The IAX extension that was pre-configured in freePBX
Secret (IAX): The “IAX secret” that was pre-configured in freePBX
Caller ID Name: The name that will be associated with the calling extension. Example: “Marketing, PaloSanto Solutions”
Caller ID Number: The telephone number from which you want to pretend to have sent the fax

Reports Menu

CDR Report

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Channels Usage

There is not content at this moment

Billing Menu

Rates

The “Rates” option of the “Billing” menu allows us to display and configure the rates per minute that are used to bill for the calls Edit, Delete and Display

The View link takes the user to a screen showing the rates information currently entered.

In order to delete a rate, simply click on the Delete button.

You can also edit the value associated with a given rate by clicking on the Edit button. The only values that you can change are: Name, Rate and Rate Offset.

Create New Rates

In order to add a new rate, you need to click on the Create New Rate Button. This will show a form with the following fields: Prefix This is the telephone numeral prefix to which the rate will apply Name Name of the rate Rate Monetary value of the Rate per minute Rate Offset Setup charge

Billing Report

The “Billing Report” option of the “Billing” menu allows us to display de call details with their associated cost and rate.

This report will change depending on the filters values selected on top: Start Date: This is the date from which calls will be displayed End Date: This is the date until which calls will be displayed Field: Additional filters: Source, Destination, Dst. Channel

Destination Distribution

The “Destination Distribution” option of the “Billing” menu allows us to view the distribution of outgoing calls grouped by billing rate in a graph.

The graph will change depending on the filters applied on top of the page: Start Date: This is the date from which calls will be displayed End Date: This is the date until which calls will be displayed Criteria: Distribution Criteria – By Time, By Number of Calls, By Cost

Trunk Configuration

The “Trunk Configuration” option of the “Billing” menu allows us to determine which trunks will be used to get the calls for the billing process.

The list displays all the registered trunks. You must select which ones will be used for billing and then click on the “Billing Capable” button.

Extras Menu

SugarCRM

Please visit the following link: SugarCRM.com Documentation

Calling Card Platform

The Calling Card Platform is based on Asterisk2Billing. For more information visit the Manufacturer Site at: http://www.asterisk2billing.org

username: “root” password: “myroot”

Agenda Menu

To be able to record a message to be sent out at a scheduled time, you first need to assign an extension to the Elastix user (admin in most cases). Do that in the System menu, User Management, Users.

Once that is done, you can record messages from your extension phone. Give the file a name, click the Record button and Elastix will call you. Once you hang up, the file is saved and shows up in the list of recordings under Calendar when you create a new entry....