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caller ID issues 2 Years, 12 Months ago
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Karma: 0
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Hello i have just set up a elastix 1.3 test box, we are looking to move away from our current pbx system, and everything seems to be going great with the exception of our caller ID is no longer working and everything gets replaced with our outgoing caller ID. Any others have this issue?
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emada
Fresh Boarder
Posts: 19
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Re:caller ID issues 2 Years, 12 Months ago
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Karma: 2
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Hello,
Did you set right Outbound CID for each extension?
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Re:caller ID issues 2 Years, 12 Months ago
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Karma: 0
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yes.
the formate is:
name <ph#>
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emada
Fresh Boarder
Posts: 19
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Re:caller ID issues 2 Years, 12 Months ago
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Karma: 2
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Try to set Outbound CID the same like Direct DID.
name <Direct DID>
or just
Direct DID
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Re:caller ID issues 2 Years, 12 Months ago
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Karma: 155
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or preferably:
"name"<calleridnumber>
note the quotes, (it will only be honored by SOME SIP/IAX2 and SOME PRI carriers though, by no means all! and for PRI's it must be within the range, and of the format that the carrier will accept, and must be properly setup in /etc/asterisk/zapata.conf)
p.s. CID (caller ID) is nothing to do with DID (Direct Inward Dialing)
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Last Edit: 2009/02/13 05:56 By dicko.
There are other solutions!!
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Re:caller ID issues 2 Years, 12 Months ago
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Karma: 2
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dicko you have right,
I suppose that emada has inbound routing based on DID (BRI or PRI) so I proposed to set Outbound CID wit value of Direct DID.
Example form my experience (BRI channels)
Extension conf
Direct DID = 012 XXXXXXX - for inbound routing
Outbound CID = 012 XXXXXXX - in this case outbound call has correct caller ID
Outbound CID = 12 XXXXXXX - in this case outbound call has default Caller ID assigned by telco provider
My English is not very wall so maybe I understand this topic in wrong way.
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Re:caller ID issues 2 Years, 12 Months ago
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Karma: 0
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thank you both very much for you responses so far. i will give it a go and report back here how it goes. again ty.
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emada
Fresh Boarder
Posts: 19
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Re:caller ID issues 2 Years, 11 Months ago
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ok i gave it a go and it didnt fix anything so i decided to try and see what our caller id is and as it turns out out-going caller ID is also broke. when i call our landline number it shows up as a wisconsin call?? so my cid isnt being sent. when ppl call in to my pbx it shows my cid for their numbers.
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emada
Fresh Boarder
Posts: 19
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Re:caller ID issues 2 Years, 11 Months ago
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Karma: 0
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ok so i removed the caller id info from Outgoing Settings Peer details and i no longer get my cid when ppl call in, but i still have no outgoing cid and incoming cid also still isnt working, now it just shows what number they are calling from.
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emada
Fresh Boarder
Posts: 19
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Re:caller ID issues 2 Years, 11 Months ago
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Can you see the cid info being sent from your elastix box when you make a call? I think you need to ssh into you box and then get to the asterisk cli using "asterisk -rvvvv". There is a macro called outbound-callerid. Can you post what information is next to those lines?
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