The report function do not return all calls

Discussion in 'General' started by MatteoCompany, Dec 5, 2017.

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  1. MatteoCompany

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    Hi to all,

    i would know why the Elastix service "Report Billing" can't give me all calls.
    He return me 1/4 of the calls carried out.

    Please give me instruction for fix my issue.. the report is very important for my company

    the version is: 2.6.18

    Thanks everyone in advance
     
  2. pbx.elastix_teleweb

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    Buenos dias
    En la configuracion de "Report Billing" debe verificar si todo su plan de marcado, tiene o no un prefijo de marcacion, pues esta es la forma de entrada, para la configuracion de ese funcionalidad.
    Lo que no tenga en su dialplan prefijo, probablemente se va a configuracion pro defecto, y es donde se esta recortando la totalidad de lo que marca sus extensiones...
     
  3. MatteoCompany

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    Hi,

    can you kindly tell me the path to configure "selection profile" ?
    In English for the path

    Thank you!
    Regard
    Matteo
     
  4. pbx.elastix_teleweb

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    Buenos dias
    El reporte debiera tener en cuenta estos anexos
    upload_2017-12-5_16-48-17.png
     

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