Recording Missing in GUI Call Recording Menu

Discussion in 'General' started by IsmailKhan, Aug 29, 2017.

  1. IsmailKhan

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    Hi

    Hope you all will be fine. I am seeing Recording Missing in call recording menu although recording is present in monitor folder.

    i did found a thread which posted a solution but no luck still same issue.

    -------------------------------------------------------------------------------------------------------------------------------

    in the directory /var/www/html/modules/monitoring/libs y edit paloSantoMonitoring.class.php

    search for "private function _rutaAbsolutaGrabacion($file)"
    and change:

    $basedir = DEFAULT_ASTERISK_RECORDING_BASEDIR.'/';

    to

    $basedir = '/var/spool/asterisk/monitor/';

    and now looks like:

    private function _rutaAbsolutaGrabacion($file)
    {
    $basedir = '/var/spool/asterisk/monitor/';

    Restart http server and the recordings working good in the web admin

    ----------------------------------------------------------------------------------------------------------------------------------

    My Elastix Version is 2.5

    Please Help !
     
  2. IsmailKhan

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    Anybody alive ?
     
  3. soborno

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    Well, could be many things.
    Yo have to get what makes that recordings different from the ones that really are displayed.

    Are On Demand?, Always?
    Same extension?

    If you don't give some more info, probably no one can help you.

    Regards,
    Claudio
     
  4. IsmailKhan

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  5. IsmailKhan

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    Bro i have only queues and recording are saving at the extension end and at the inbound route.
    I have all the call records listed in /var/spool/asterisk/monitor directory but at GUI call recording reporting some are present and some are missing as in Picture. It was working fine a month ago but now i don't know what happened. My version is Elastix 2.5.0

    Images : https://drive.google.com/file/d/0B1ha7rQMq21rczFyblNfLU9US2M/view?usp=sharing
    Images : https://drive.google.com/file/d/0B1ha7rQMq21reHNqS2EwT0RRSUE/view?usp=sharing
    Images : https://drive.google.com/file/d/0B1ha7rQMq21rcHVfX0dibXFEZlk/view?usp=sharing
    Images : https://drive.google.com/file/d/0B1ha7rQMq21rZThyMTlfRjV4REU/view?usp=sharing
    Images : https://drive.google.com/file/d/0B1ha7rQMq21rMVE0aHBxdWRNZzQ/view?usp=sharing

    Regards
    Ismail khan
     
  6. IsmailKhan

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  7. soborno

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    Well, the first thing I would recommend is to start recording at the extension level.
    Stop recording in the queue, and enable recordings for each extension that you like, that will probably stop your problem.

    Regards,
    Claudio
     
  8. IsmailKhan

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    Thanks for your reply !
    I am not saving recordings at queue. i am saving recording at extension and at inbound route the recording is enabled. if i disabled recording at the inbound route i cannot record any recordings on extension level.

    The recording which have link for download and listen have directory /var/spool/asterisk/monitor/q-1001-blah blah.wav while the recording missing have only q-1001-blah blah.wav when i place my cursor on it.

    i have only issue with the no answer and congestion. i saw through phpmyadmin. they are labeled as a recording missing in reports.
     
    #8 IsmailKhan, Sep 4, 2017
    Last edited: Sep 4, 2017
  9. IsmailKhan

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  10. IsmailKhan

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  11. adil.desire

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    Dear All,

    Need urgent help Using Elastix 2.5.0.1

    PBX > Calls Recordings

    Call Recordings are not showing in Call Recording Menu

    But Call Recordings are showing in /var/spool/asterisk/monitor/

    Please help me to resolve the issue
    Version Details given below
    -------------------------------------------------
    Kernel
    Linux(x86_64)-2.6.18-419.el5

    Elastix
    elastix-2.5.0-1
    elastix-a2billing-2.2.0-0
    elastix-a2billing-callback_daemon-2.2.0-0
    elastix-addons-2.5.0-6
    elastix-agenda-2.5.0-3
    elastix-asterisk-sounds-1.2.3-1
    elastix-callcenter-2.2.0-17
    elastix-email_admin-2.5.0-6
    elastix-endpointconfig2-2.5.0-5
    elastix-extras-2.5.0-1
    elastix-fax-2.5.0-3
    elastix-firstboot-2.5.0-3
    elastix-framework-2.5.0-20
    elastix-im-2.5.0-1
    elastix-my_extension-2.5.0-1
    elastix-pbx-2.5.0-9
    elastix-portknock-0.0.1-0
    elastix-reports-2.5.0-8
    elastix-security-2.5.0-4
    elastix-system-2.5.0-8

    RoundCubeMail
    RoundCubeMail-0.3.1-12

    Mail
    postfix-2.3.3-7.el5
    cyrus-imapd-2.3.7-16.el5_11

    IM
    openfire-3.7.1-1

    FreePBX
    freePBX-2.11.0-26

    Asterisk
    asterisk-11.25.0-0
    asterisk-perl-1.03-0
    asterisk-addons-11.25.0-0

    FAX
    hylafax-4.3.11-1rhel5
    iaxmodem-1.3.0-0

    DRIVERS
    dahdi-2.10.2-0
    rhino-0.99.7-0
    wanpipe-util-7.0.14-0
    ----------------------------------------------
     

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